Refund policy

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Paintings can be exchanged for a credit on beajoysong.com for the full amount, minus any shipping costs, so long as certain conditions are met:

- The collector has seven (7) days from the date of reception to advise us in writing that they would like to return the artwork, and fourteen (14) days to pack and ship it back to us by recognized courier, as the collector's own expense.

- The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.

To start a return, you can contact us at beajoysong@gmail.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return q at beajoysong@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.